What We Cover

HOTEL OPERATIONS MANAGEMENT

Rely on Hotel Management Expert to oversee your hospitality operations with the utmost dedication and knowledge. With our commitment to excellence, we’ll keep your organization running smoothly and your guests satisfied.

OPERATION SERVICES

Guidance of hotel management by corporate vice president of operations
Regular inspection of hotel by vice president of operations
Annual strategic business plan formulation (including marketing plans, budget and cash projections, and capital improvements plans)
Continuous evaluation of key personnel performance through use of Property Success Index Report System
Utilization of hotel evaluation system to monitor all areas of property and ensure maximum profitability
Ongoing general manager/key department head meetings to ensure direction and training
Communication of franchise knowledge with key personnel
Property Improvement plan pricing, purchasing and implementation
Communication with owner and/or personal representatives to ensure that owner requests are satisfied
Monthly detailed operating program formulation
Maintenance assistance including guidance by key personnel and safety and security audits
Administration of management information systems and information technology
Leasing and renewals of all retail space
Tenant monitoring

HOSPITALITY SALES AND MARKETING

At Hotel Management Expert, we know that it can be tough to stand out in a sea of competitors. Let us craft the perfect custom blend of message and motivation that will have them booking in bunches.

SALES AND MARKETING SERVICES

Supervision by corporate VP of sales & marketing
Guided development and implementation of marketing plan
Advertising and marketing coordination
Coordination of attendance at appropriate trade shows and cost sharing with participating hotels
Sales and marketing training at regular sales meetings and annual hospitality conference
Tools and systems for effective tracking and implementation of programs
Reviews and approval of specific marketing strategies, programs, and print materials (brochures, ads, flyers)
Corporate reviews of monthly sales reports
Provision of sales leads to hotels through our Inter$ell program
Participation and membership in key sales related organizations (i.e., National Tour Association, American Bus Association, Hospitality Sales and Marketing Association, and Society of Government Meeting Planners)
Assistance with recruiting, interviewing, hiring and development of sales staff
Sales training via webinar

HUMAN RESOURCES

Your staff is one of the most valuable components of your organization, so it’s crucial that you find the right people and prepare them for success. From benefit plans to morale monitoring, Hotel Management Expert can assist in taking care of those who take care of your business.

HUMAN RESOURCES SERVICES

Guidance by director of human resources
Benefits administration including employee insurance purchasing/monitoring
Compliance with all federal and state laws
Team member morale monitoring
Handbook, policy and procedure development/implementation
Employee records maintenance
Multi-faceted training and diploma programs
Provision of proactive training and reactive counseling on employee issues to minimize legal issues

HOTEL ACCOUNTING AND FINANCE SERVICES

Money is the lifeblood of your business. That’s why Hotel Management Expert makes sure your funds are used and managed with the ultimate in care and consideration. Because we know that your bottom line should never be at the bottom of the list.

FINANCIAL SERVICES

Financial statement and balance sheet production and analysis
Accounts receivable oversight and accounts payable processing
Payroll administration, audit in coordination with outsourced payroll production, and audit of all federal and state returns
Regular audit of the property by corporate internal auditor
Development and implementation of control systems
Cash flow statements and monitoring through use of Hotel Management Expert Cash Flow Analysis
Budget development, review and approval
Cash Management
Capital expenditures budget
All hotel accounting functions supervised by vice president of accounting
Statistical analysis and comparison with other Hotel Management Expert – operated hotels
Production and distribution of all reports requested by owners or their representatives

IT SOLUTIONS FOR THE HOSPITALITY INDUSTRY

Hospitality

At Hotel Management Expert, we know that a dependable, efficient IT infrastructure is vital to a well-run hotel. From electronic reservation software to phone and email functionality, downtime with any technology can mean lost revenue and unhappy guests. Hotel Management Expert provides effective solutions that keep IT systems running smoothly, allowing businesses in the hospitality industry to worry less about technology concerns and focus on what’s most important to them: keeping rooms full and guests happy.

What we can do for you?

Managed IT Services

Whether you’re looking to outsource your business’s IT strategy and maintenance to a Virtual Chief Information Officer (vCIO), or you need a partner to support your in-house IT staff in select areas, Hotel Management Expert can help through our Managed IT Services. These offerings are designed to ensure your critical IT systems are always available to support your core business functions. They include:

Remote server and PC monitoring
Managed antivirus protection
Server backup solutions
24/7 help desk support
Onsite support and emergency response
IT strategy and budgeting
Email messaging protection

Projects and Procurement

Are you looking to enhance guest satisfaction? How about improve internal processes? Regardless of the initiative, Hotel Management Expert can be your trusted advisor for selecting, procuring and implementing technology solutions to support your objectives. We will manage your project end-to-end and deliver it on time and within budget. Our scale and vendor partnerships allow us the buying power to procure the best solution at the best price. Some of the services we provide include:

Project consulting and implementation
Upgrades and migrations
Security assessments

Applications

At Hotel Management Expert, we know the hospitality industry relies on applications to provide cutting-edge support in customer service, business operations and other key areas. We have the experience and expertise to select the best solutions for your business and customize them to meet your specific needs. Hotel Management Expert supports a wide range of applications for the hospitality industry, including:

MICROS
Opera
Trustwave
Newmarket
SAFLOK
Ving
Delphi

Cloud Computing

If your organization is at a point where your IT infrastructure no longer supports your business needs, it may be time to consider moving to the Hotel Management Expert Cloud. Our cloud-based services are delivered to your business through the Internet, replacing the need for traditional servers and allowing the scalability and flexibility to meet the needs of your business as it grows.

Hotel Management Expert’s Cloud Services include:

Cloud servers
Cloud backup and disaster recovery
Cloud business continuity
Cloud-hosted exchange

Hotel Management Expert is Different

We focus on what matters – Our solutions are driving key outcomes for the hospitality industry.

Our national coverage, with locations in all major cities, makes Hotel Management Expert the clear choice.

Our 100+ technical professionals with more than 25 years of real-world experience in developing, implementing and supporting technical business plans are ready to work with you to achieve your organization’s goals.

About IT Team

Hotel Management Expert is the IT outsource team for your company, a leader in information management focused on enterprise content, technology optimization and cloud services. Our solutions help organizations improve their speed to market, manage technology costs, and facilitate the sharing of information to increase productivity.